Frequently Asked Questions
Everything you need to know about our fragrances, decants, shipping, and returns.
About Our Fragrances
Are your fragrances 100% authentic?
Yes, absolutely. Every fragrance we sell is sourced directly from authorized distributors and official brand channels. We never sell counterfeit, grey market, or diluted fragrances.
Where do you source your fragrances?
We purchase our fragrances directly from authorized distributors and official brand channels in Australia and internationally. This ensures every product is 100% authentic and comes with full brand guarantee.
What’s the difference between EDP, EDT, and Extrait?
EDT (Eau de Toilette): 5-15% fragrance oil, lighter and more refreshing
EDP (Eau de Parfum): 15-20% fragrance oil, longer lasting and more intense
Extrait: 20-40% fragrance oil, the most concentrated and longest lasting
Decants
What is a decant?
A decant is a small sample of a full-sized perfume, professionally bottled for you to try. It allows you to experience luxury fragrances without committing to a full bottle purchase.
Are your decants authentic?
Yes! Every decant is filled from a brand-new, sealed bottle purchased from authorized dealers. The fragrance concentration and scent are identical to the full-sized bottle.
How long do decants last?
Our decants are filled into sealed spray bottles that preserve the fragrance for 1-2 years when stored properly away from heat and direct sunlight.
What sizes are available?
We offer decants in 2ml (~20-30 sprays), 5ml (~50-60 sprays), and 10ml (~100-120 sprays) sizes. Start with 2ml to test, then go bigger if you love it.
Do decants leak during shipping?
Our bottles are sealed and padded for secure shipping. We’ve shipped thousands without any leakage issues.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders Australia-wide.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within Australia takes [Insert Shipping Time] business days depending on your location.
Do you ship internationally?
Currently we ship within Australia only. [Insert International Shipping Info if applicable]
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. [Insert Tracking Instructions]
Returns & Refunds
What is your return policy?
We offer refunds or store credit for full-sized, retail bottles only, provided that:
- The request is made within 7 days of receiving your order
- The item is strictly unopened, unused, and in its original pristine condition
- The protective cellophane seal or any tamper-evident packaging remains completely intact
Can I return decants?
No. For hygiene and quality control reasons, we do not accept returns or issue refunds for decants, samplers, sample packs, testers, or any item where the packaging has been opened, the seal broken, or the fragrance sprayed/used.
What if my bottle arrives damaged or faulty?
You’re fully covered under the Australian Consumer Law. If your fragrance arrives damaged, leaking, or has a manufacturing fault:
- Contact us within 3 days of delivery at [Insert Contact Email]
- Provide your order number and clear photographic evidence of the damage/fault and the shipping box
- Do not dispose of the item until we’ve resolved the issue
How do I request a return?
Step 1: Email our support team at [Insert Contact Email] with your order number and reason for return.
Step 2: Wait for approval and return shipping address.
Step 3: Pack the eligible, unopened item securely. We recommend using a trackable shipping service.
Step 4: Once we receive and inspect the item, your refund will be processed to your original payment method within [Insert Number, e.g., 3-5] business days.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within [Insert Number, e.g., 3-5] business days to your original payment method.
Payment
What payment methods do you accept?
We accept [Insert Payment Methods, e.g., all major credit cards, PayPal, Afterpay]. All payments are processed securely.
Is my payment information secure?
Yes. We use secure payment processing that complies with PCI-DSS standards. Your financial information is encrypted and never stored on our servers.
Fragrance Tips
How should I store my perfumes?
Store perfumes in a cool, dry place away from direct sunlight and heat. Bathrooms and windowsills are not ideal. A closet or drawer is perfect.
Why does fragrance smell different on different people?
Fragrance interacts with your skin’s pH, body chemistry, diet, and hormones. What smells one way on you might smell different on someone else. This is normal and why decants are great for testing before buying full bottles.
How do I choose a fragrance?
Start by trying decants! Consider the occasion (day/evening), season (lighter in summer, heavier in winter), and the notes you enjoy. Fragrance is personal — there are no rules, just what makes you feel good.
Still Have Questions?
Can’t find what you’re looking for? Contact our team at [Insert Contact Email] and we’ll help you out.
