Send Us a Message
We reply personally — usually within 1 business day.
Contact Information
Reach out directly — a real person will reply.
Within 1 business day
Usually much faster. We actually read every message.
Sydney, NSW, Australia
Need help with an existing order? Include your order number in your message and we’ll look it up straight away.
How Can We Help?
Common questions we hear — answered before you even have to ask.
Track Your Order
Flat-rate shipping Australia-wide: $8 Standard or $11 Express. Once your order is dispatched you’ll receive an Australia Post tracking number via email. Standard orders typically arrive in 3–7 business days.
Returns & Refunds
We’re covered by Australian Consumer Law. If your item arrives damaged or incorrect, contact us within 7 days of delivery with a photo — we’ll sort it right away.
Scent Recommendations
Not sure what to try? Drop us a message with 2–3 scents you already love and we’ll suggest something from our collection — no obligation, just good fragrance chat.