Last updated: July 2026
Shipping Policy
We ship from Sydney, NSW via Australia Post. Here’s everything you need to know about how your fragrance gets to you.
Shipping rates
Flat rate $8 shipping on all orders, Australia-wide. No minimum order, no hidden fees — just a simple flat rate whether you’re in Sydney or Perth.
Processing time
In-stock items: Shipped within 2 business days of receiving your order. Once dispatched, you’ll receive a tracking number via email.
Special-order items: These are clearly marked on the product page as “SPECIAL-ORDER”. As these are sourced specifically for you through our concierge network, please allow 3-4 weeks for delivery. We’ll keep you updated along the way.
Delivery time
Once shipped, Australia Post delivery typically takes:
- Metro areas: 2-4 business days
- Regional areas: 4-7 business days
- Remote areas: 7-10 business days
Tracking
All orders include Australia Post tracking. You’ll receive your tracking number by email as soon as your order is dispatched. You can track your parcel at auspost.com.au/track.
International shipping
We currently ship within Australia only. We do not offer international shipping at this time.
Opening your order
We take great care in packaging your fragrance to prevent damage during transit. However, we strongly recommend filming a short video when you open your parcel — especially for full-sized bottles. If something arrives damaged or incorrect, having an unboxing video makes it quick and easy for us to verify the issue and arrange a replacement or refund without any back-and-forth.
This isn’t a requirement — it’s just good practice that protects both you and us. A 10-second phone video is all it takes.
Lost or delayed parcels
If your tracking hasn’t updated for more than 5 business days after the expected delivery window, contact us at contact@aussiediscountfragrance.com.au and we’ll follow up with Australia Post on your behalf. If a parcel is confirmed lost in transit, we’ll arrange a replacement or full refund.
Incorrect address
Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us immediately. We can update the address before dispatch, but once it’s shipped we’re unable to redirect parcels.
Questions?
Anything we didn’t cover? Reach out at contact@aussiediscountfragrance.com.au or visit our Contact page.