Returns & Refunds Policy

Last updated: August 2026

We want you to be completely happy with your purchase. Please read our returns policy carefully before ordering, as it outlines your rights and responsibilities.

1. Australian Consumer Law & Parallel Imports Aussie Discount Fragrance guarantees the authenticity of all our products. We specialize in parallel imports, bringing genuine, authentic fragrances from overseas markets to Australia to offer you the best possible prices.

As a parallel importer, we assume the responsibilities typically held by the manufacturer under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. Our return policy operates in addition to your statutory rights under the ACL.

2. Strict No “Change of Mind” Returns Fragrances are personal care items. We do not offer refunds, exchanges, or store credits if you simply change your mind, find the product cheaper somewhere else, or decide you do not like the purchase. Please review product descriptions carefully before purchasing and ensure you are confident in your fragrance selection. All sales are final.

Special Orders & International Allocations Items marked as "Special Order" or "Pre-Order" involve custom international procurement from our overseas wholesale reserves. Because we immediately commit funds to our suppliers to secure these rare items exclusively for you, special orders are strictly non-cancellable for "change of mind" or delivery delays that fall within our stated timeframe (including customs holds).

3. Scent Variations and Maturation (Not a Defect) Because we do not accept change of mind returns, we do not accept returns or issue refunds based on subjective scent preferences or claims that a brand-new bottle smells different from an older bottle or sample. Under the Australian Consumer Law, the natural chemical behavior of a fragrance does not constitute a major failure or defect. The following natural occurrences are not eligible for a return or refund:

Mail Shock: Temperature fluctuations and agitation during shipping can temporarily disrupt a fragrance’s chemical balance. We require all customers to let their new bottles rest in a cool, dark place for 48 hours before evaluating the scent.
Maturation/Oxidation: Older bottles and poured samples naturally deepen and strengthen over time due to oxygen exposure. A brand-new, freshly opened bottle will naturally smell brighter and sharper (“thinner”) than an older, macerated bottle of the exact same fragrance.
Batch Variations: Because fragrances often contain natural ingredients, slight scent or color variations between manufacturing batches are normal and do not render the product faulty.

4. Damaged, Faulty, or Incorrect Items Under the Australian Consumer Law, you are entitled to a refund or replacement for a major problem with a product. If you receive an item that is damaged, leaking, genuinely faulty, or completely incorrect, please contact us at contact@aussiediscountfragrance.com.au within 48 hours of delivery.

Please include clear photographs of the damage, the shipping box, and the batch code.
If we confirm that the product has a major problem, we will reimburse you for any reasonable return shipping costs you incur. Please keep all receipts for postage.

5. Return Shipping Instructions (For Faulty Items Only) For all approved returns of faulty items:

Items must be securely packaged to prevent further damage during transit.
You must use a tracked shipping service and provide us with the tracking number.
Refunds will be provided in the same form as the original payment, after our team has received and inspected the item.

Contact Us

To initiate a return or report an issue, please use our Contact page.